WordPress Maintenance

• Definition of “support” as used above and elsewhere: Diagnostics, research, troubleshooting, testing, and resolution of an existing feature or function originally developed or implemented by SimDex LLC OR of a supported WordPress plugin.
• See the full list of supported WordPress plugins
• Examples of tasks NOT included in support: Fixing an issue with an unsupported WordPress plugin; fixing an issue with a 3rd party product or service outside of WordPress; installing and configuring a new WordPress plugin or theme; implementing a new custom feature or function; making changes or additions to website design, layout, and styling; editing or updating webpage content.
• Read the full terms and conditions

• Basic Plan support options:
  • Submit a website issue report
  • Email [email protected]
  • No support via phone call
• Standard Plan support options:
  • Submit a website issue report
  • Email [email protected]
  • Schedule a phone call or virtual meeting (counts toward 3 hours/month allowance)
  • No support via unscheduled phone call
• Premium Plan support options:
  • Submit a website issue report
  • Email [email protected]
  • Schedule a phone call or virtual meeting (does not count toward 6 hours/month allowance)
  • Call or text (651) 447-6247 (does not count toward 6 hours/month allowance)

When signing up, you will need to have your website’s URL, your WordPress username, and your WordPress password. We also recommend having your cPanel URL, username, and password. This was most likely sent by your hosting company after you signed up. If you need help finding this info, please email our team at [email protected].

Excellent! In most cases, we begin a few hours after you sign up. Once you sign up and provide your WordPress login credentials, it will take us about 1-2 hours to verify your credentials (during business hours, Monday through Friday, 9am-5pm central time). Once verified, you can begin making work requests right away.

The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.

Our team works to keep your site secure. If there is an issue where a hacker gains access or malware is planted on your site, our team will remove it.

If something should happen to your site and you need us to restore it from a backup, just email us at [email protected] or submit a website issue request. We make weekly backups, so you’ll always have the most recent copy of your site available to restore.

We accept all major credit and debit cards including Visa, MasterCard, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.

If you’d like to cancel your account, you can email us at [email protected]. We will cancel your account for you.

At this time, we exclusively serve WordPress-based sites. If you’re not on WordPress yet, be sure to save our contact information for once you finally get on the WordPress bandwagon. We’d love to help you out!

We work with most hosting providers. If for some reason there is an issue, we’ll work directly with your host to ensure we can provide our service through them. If you’re looking for a quality hosting provider, we can make some recommendations based on our your needs, and our experience and testing.

Yes, we do. Click here to learn more.

Click here to read the full terms and conditions for all the WordPress Maintenance Plans.

If you have additional questions or concerns, you can email us at [email protected].