Yes, it really is. You can ask us as many questions as you’d like, and if your request is covered by your plan, then we’ll take care of it right away. We can handle almost any request, up to 30 minutes. This includes adding content, installing plugins or themes, adjusting CSS, HTML, and Javascript, and more. We do ask that you submit one request at a time so we can complete requests that same day. Many times, we complete them within a few hours. Please note, our business hours are Monday through Friday, 9am-5pm central time. If your support request isn’t covered by your plan, we’re happy to give you an estimate for completing the work you need done. In short, send us a note whenever you think we can make your life easier.

Excellent! In most cases, we begin a few hours after you sign up. Once you sign up and provide your WordPress login credentials, it will take us about 1-2 hours to verify your credentials (during business hours, Monday through Friday, 9am-5pm central time). Once verified, you can begin making work requests right away.

If something should happen to your site and you need us to restore it from a backup, just email us at support@simdex.org or submit a request through our support form here. We make weekly backups, so you’ll always have the most recent copy of your site available to restore.

When signing up, you will need to have your website’s URL, your WordPress username, and your WordPress password. We also recommend having your cPanel URL, username, and password. This was most likely sent by your hosting company after you signed up. If you need help finding this info, please email our team at support@simdex.org.

Jobs that take over 30 minutes to complete are not included. For instance, if you ask us to create a custom theme or recode a plugin, we wouldn’t be able to do that. If you’d like to know if your specific task is included, email us at support@simdex.org.

Whenever you have a question, you can email us at support@simdex.org or submit a request through our support form here. Our helpful WordPress experts will then respond with answers to your questions. We pride ourself in responding to most requests in less than 4 hours.

The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.

Our team works to keep your site secure. If there is an issue where a hacker gains access or malware is planted on your site, our team will remove it.

We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.

If you’d like to cancel your account you can email us at support@simdex.org. We will cancel your account for you.

Any additional questions you have, you can call us at 651-247-8170 or email us at support@simdex.org.

No way! Service is month to month, and there are no contracts. We believe in earning your business month after month, and you can cancel your service with us at any time. We’ll be sad to see you go, but we understand the importance of flexibility and freedom to make the best decisions for your business.

At this time, we exclusively serve WordPress-based sites. If you’re not on WordPress yet, be sure to save our contact information for once you finally get on the WordPress bandwagon. We’d love to help you out!

We work with most hosting providers. If for some reason there is an issue, we’ll work directly with your host to ensure we can provide our service through them. If you’re looking for a quality hosting provider, we can make some recommendations based on our your needs, and our experience and testing.

Yes, we do. You can learn more here.